Telstra customers facing internet outages and other technical problems may be a step closer to finding a solution.
The telco’s call centre team has been doubled overnight, as it attempts to tackle a huge backlog of customer service calls.
“We are proud to announce that our call centre team now consists of two friendly phone operators,” says Telstra CEO David Ravez.
“We’re working hard to keep Australia connected.”
Telstra is reportedly overwhelmed with angry customers, as Covid continues to trigger unprecedented demand on its networks.
Customers are currently waiting an average of 74 minutes just to get through to the call centre in the Philippines.
“With a second worker, on-hold wait times will be cut in half,” estimates David Ravez. “First we have to train up the second worker, but that should only take a month or so.”