Telstra Tackles Customer Service Backlog By Hiring A Second Phone Operator

“We are proud to announce that our call centre team now consists of two friendly phone operators,” says Telstra CEO David Ravez.

“We’re working hard to keep Australia connected.”

Telstra is reportedly overwhelmed with angry customers, with phone wait times averaging 31 minutes.

“With a second worker, wait times will be cut in half,” estimates David Ravez. “First we have to train up the second worker, but that should only take a month or so.”