Qantas enters second hand clothing industry, selling passenger’s lost luggage

DBT YEAR IN REVIEW AUGUST, 21

QANTAS SHOP: Australia’s biggest airline is pivoting into the fast-growing second hand clothing industry, with its very own thrift shop.

The airline is offering second hand clothing gathered from lost luggage.

“We may not be able to return the luggage items to the owner, but at least someone can have them,” says Qantas CEO Alan Joyce.

Through the ‘Qantas Shop’ app, consumers can purchase a range of used luggage items online.

The airline has also opened a retail outlet in Botany, near Sydney airport.

“People are buying mainly clothes but also some toiletries, and even the luggage itself,” says Alan Joyce. “We offer free shipping.”

“We’re supporting the recycling industry with this initiative,” says Mr Joyce. “We’ve got so much stuff to give.”