Qantas announces record profit after selling passengers’ lost luggage

Through the ‘Qantas Shop’ app, consumers can purchase a range of used luggage items online.

The airline has also opened a retail outlet in Botany, near Sydney airport.

“People are buying mainly clothes but also some toiletries, and even the luggage itself,” says Alan Joyce. “It’s proving an excellent source of revenue for us.”

Qantas says it also has plans for a new airport cafe chain called ‘Leftovers,’ which will serve meals made up entirely of food not eaten by plane passengers.

“Recycling is very much at the forefront of both of these initiatives,” says Mr Joyce. “We’ve got so much to give.”