At the end of a long and frustrating call, a Telstra phone support rep has reportedly asked a customer if there is anything ‘else’ she can help with.
However it’s understood the Manilla-based customer service worker hadn’t helped with anything in the first place.
“Using the word ‘else’ in her question was unnecessary and misleading,” says angry Telstra customer Adam Vann. “She should have just said; ‘Is there anything I can help you with.”
Adam Vann’s complaint follows a series of long and fruitless calls to Telstra phone support about his internet connectivity issues.
“Every time I finally come off hold, they put me through to some other unhelpful person,” says Mr Vann. “They can barely understand me and I can’t understand them.”
After speaking to several different workers, Mr Vann says he was told the internet connectivity issues would be fixed, but given no indication of when.
“They said there’s a huge backlog of calls due to Coronavirus. By the end of it I was desperate to hang up,” he says.
“Then she asked if there was anything else she can help with, so I just hung up.”
Telstra was unavailable for comment.